Privacy Statement

Auraxai treats the responsible handling of personal information as a core priority. We use information openly and only for defined purposes, in line with applicable requirements, including, where relevant, the Australian Privacy Act 1988 and the Australian Privacy Principles. This policy outlines the information we obtain, our reasons for using it, retention periods and the protections we apply.

1. Privacy contact and responsible organisation

Under applicable privacy requirements, responsibility for managing your personal information rests with the site operator and the Auraxai platform. Contact information and further details appear in this site's legal notices. Privacy enquiries may be directed to our privacy officer.

2. Personal information collected

We obtain and use only information needed to deliver services, satisfy legal duties and keep the platform secure. This can include:

  • Identity details: given name, family name and date of birth, used for age and identity checks.
  • Contact information: email address, telephone number if supplied, country of residence and, where relevant, mailing address.
  • Account and payment records: payment information, deposits, withdrawals and transaction activity.
  • Device and usage data: IP address, browser category, device details, login times and connection records.
  • Verification material: identity evidence, address evidence or other records needed for KYC/AML checks, where legally required.

We do not normally request sensitive information, including health details or religious beliefs, unless the law requires it or you provide clear consent.

3. Sources and collection methods

We receive information through a range of protected collection methods:

  • Information you submit: for instance, during registration, profile changes, document verification or contact-form enquiries.
  • Information collected automatically: including cookies, server records, analytics data and technical device details generated while using the platform.
  • Information supplied by other parties: such as payment processors for deposits and withdrawals, KYC/AML verification providers or social login services where you have agreed to their use.

4. Why we process information

Personal information is handled only for defined, lawful and clearly stated purposes, including:

  • Creating, administering and operating your user account and the platform functions available to you.
  • Managing and safeguarding payment operations, including deposits and withdrawals.
  • Responding to support enquiries and delivering assistance suited to your needs.
  • Meeting applicable legal and regulatory duties, including KYC, AML and taxation requirements.
  • Strengthening information security and identifying fraud, misuse or attempted attacks.
  • Refining the user journey and advancing the platform's functionality.
  • Sending marketing or service information only where you have given explicit permission.

5. Grounds for processing

  • Delivering a contract or taking steps requested before entering one.
  • Fulfilling legal responsibilities, including anti-money-laundering requirements.
  • Protecting legitimate interests, such as the platform's reliability and security.
  • Using your express consent, for example for promotional messages or optional functions.

6. When information is shared

Information is disclosed only when needed and only to selected service partners such as:

  • Banks and payment services that facilitate deposits and withdrawals.
  • Dedicated providers that perform KYC and AML verification.
  • Technology and cloud suppliers engaged under suitable service arrangements.
  • Analytics and security services that, where practicable, use anonymised or pseudonymised data.
  • Professional advisers, including legal and tax professionals, when needed for compliance or legal work.
  • Government bodies or courts when disclosure is legally required or needed to establish, pursue or protect legal claims.

We do not sell or provide your personal information to third parties for their own commercial use.

7. Transfers beyond Australia

Some suppliers, including cloud-hosting or analytics providers, may operate outside Australia. In those cases, we take reasonable steps to support appropriate protection by reviewing the recipient's privacy arrangements and applying suitable contractual or other safeguards where Australian law or other applicable rules require them.

8. Safeguarding information

We use comprehensive technical and organisational controls to help keep your information safe:

  • Protected data transmission using up-to-date standards, including TLS 1.3 or later.
  • Robust encryption for sensitive information stored on systems, including AES-256 where appropriate.
  • Scheduled security assessments, penetration tests and independent expert reviews.
  • Ongoing system observation to identify unusual behaviour and attempted intrusions.
  • Controlled internal access supported by role-based permissions.
  • Client money maintained in separate accounts with regulated service partners.

No technical system can remove every security risk, but we reduce exposure through layered safeguards and regular controls.

9. How long information is kept

Information is kept only for the period needed for the purposes described or for a period mandated by law:

  • While your account remains in use and the contractual relationship is ongoing.
  • Following closure, for the timeframe imposed by law, which may include 5–10 years for tax and regulatory records.
  • Where processing relies on consent, such as marketing, until that consent is withdrawn.

When retention is no longer necessary, we securely remove the information or convert it into anonymous data.

10. Your privacy rights

You retain several rights in relation to your personal information, including the ability to:

  • Ask what personal information we hold about you and request access to it.
  • Seek correction of information that is wrong or completion of records that are incomplete.
  • Ask for your information to be erased where no legal retention duty applies.
  • Ask us to limit processing in circumstances permitted by law.
  • Obtain your information in a structured, commonly used and machine-readable form where data portability applies.
  • Revoke consent for future processing at any time.
  • Make a complaint to the Office of the Australian Information Commissioner (OAIC) or another relevant privacy authority.

11. Cookies and related tools

Cookies and comparable technologies help the site function, understand how visitors interact with it and improve the experience. Necessary cookies remain active, while analytics and advertising cookies are used only after you consent. More detail is provided in our separate cookie policy.

12. Policy updates

We may update this policy from time to time to reflect legislative or regulatory developments and changes to our features. The current version will remain available on the site, and material updates will be communicated by email or within the platform.

13. Privacy and personal information enquiries

For questions about privacy, this policy or your individual rights, contact us at $site_gmail or submit the site's contact form. Our privacy officer will assess your enquiry and reply as soon as reasonably possible.

When you access Auraxai, you confirm that you have reviewed this privacy policy and accept its provisions.